All orders are processed and shipped within 1–2 business days from our Atlanta, Georgia warehouse.
Once your order ships you'll receive a tracking number by email. Allow up to 24 hours for tracking to activate.
Most orders within the contiguous United States are delivered within 5–7 business days.
Shipping times are estimates and not guaranteed. Times may vary due to carrier conditions, holidays, and weekends.
Strip Kit — Shipping Details
Orders of $50 or more ship free anywhere in the US.
Orders under $50 ship for a flat rate of $6.42.
Ships to all 50 states, P.O. boxes, and US military addresses (APO, FPO, DPO) via USPS.
Currently ships to US addresses only. International availability coming soon.
Lab Kit — Shipping Details
Outbound shipping to you is always free.
Every kit includes a prepaid USPS return label addressed to our certified laboratory partner — return shipping to the lab is always free.
Mail your sample within 24 hours of collection. Do not leave a collected sample sitting for more than 48 hours before mailing.
Drop your sealed return box at any USPS location — no post office line required.
Currently available to US customers only.
How long until I get my lab results?
Once your sample arrives at the lab, results are ready within 5–7 business days.
Total time from order to results is approximately 9–12 business days.
Results are delivered digitally to your Flöde account and by email. No waiting for anything in the mail.
Do you ship internationally? Not yet. All Flöde products and services are currently available to US customers only. International availability will be announced when it becomes available.
Do you ship to P.O. boxes? Strip Kits and Lab Kits ship to P.O. boxes and US military addresses via USPS.
What if my order arrives damaged? We'll replace it free of charge. No questions asked. Email hello@flodefilter.com within 48 hours of delivery with your order number and a photo of the damage. A replacement ships within 1 business day.
What if my lab sample is lost or damaged on the way to the lab? We'll send you a brand new Lab Kit free of charge. Contact us at hello@flodefilter.com and we'll get a replacement out to you within 1 business day.
What if my package shows as delivered but I haven't received it?
Check with other residents, your building management, or mail room first.
Allow 2 additional business days — carriers occasionally mark packages as delivered early.
If still missing after 2 days, contact us. We'll open a trace with the carrier and reship or refund your order.
Can I return my order?
Product
Return Eligible
Conditions
Strip Kit — unopened
Yes — 30 days
Original packaging, seal unbroken
Strip Kit — opened
No
Consumable product
Lab Kit
No
Laboratory costs incurred upon processing
Whole-House Filter — uninstalled
Yes — 30 days
Original packaging, never installed
Whole-House Filter — installed
No
Unless confirmed defective
DFY Service — completed
No
Service rendered
What carrier do you use? Domestic orders ship via USPS, UPS, or FedEx depending on product size and service level. Your carrier is confirmed in your shipping confirmation email.
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